The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says ‘I’; the leader says ‘we.’ The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says ‘go’; the leader says ‘let’s go!’
—H. Gordon Selfridge, American-British retail magnate via today’s Real Estate Investment SmartBrief (via mattlehrer) (via mikehudack) (via rafer)